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Practice Information

Office Locations and Contact Information 

Appointment Hours

Business Hours

Urgent Situations After Office Hours

Office Policies

Appointment Hours

To accommodate your busy schedule, our offices offer extended appointment hours.  The Springfield, South Hadley, East Longmeadow, and West Springfield offices have early appointment hours on Fridays (beginning at 7:30am).  The Midwifery Office in Springfield has early and late appointment hours which vary on a weekly basis.  Please call the office most convenient to you for more information or to schedule an appointment. 

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Business Hours:

The billing office and most of our support staff can be contacted during our business hours:

Monday - Thursday: 8:00am - 5:00pm
Friday: 7:00am - 4:00pm

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Urgent Situations After Hours

In the event of an emergency or urgent situation requiring the assistance of the on-call physician or nurse midwife, please call our office (at any one of our main office numbers).  Our answering service will contact the provider on call and he or she will call you back within 15 minutes.  If you do not receive a return call within 15 minutes, please call the office again. 

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Office Policies

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Co-payments: If your insurance company requires you to make a co-payment, this payment is due at the time of your office visit. 

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Appointments: We respect your time and do our very best to honor our appointment schedule. However, due to the unpredictable nature of our specialty, occasional disruptions do occur.  Just as we strive to adhere to our appointment schedule, we ask our patients to do the same.  If you need to reschedule or verify an appointment, please call us at your earliest opportunity.  In consideration of other patients, we may need to reschedule your appointment if you are more than 10 minutes late. 

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Insurance: Although our office makes every attempt to know about the general policies for a number of insurance companies, it is impossible for us to know about each individual plan.  It is therefore your responsibility to know your policy and the rules upheld by your health insurance company, including covered and non-covered services.  

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This page was updated 2/9/03