Our committed billing team includes our experienced Billing Specialists, Billing Department Supervisor, and Executive Director. We have remained focused on keeping our billing department “in-house,” staffed by our own dedicated employees, so that we can continue our tradition of high quality services, remarkable consistency, and impeccable customer care that you have come to expect from our practice.
Our billing department is available to assist you Monday-Thursday 8am – 4pm, and Friday 7:30am – 3:30pm, at 413-794-8460.
Payments can be made online through the Patient Portal.
We have established our financial policies so that you can be informed and plan accordingly. We welcome you to discuss with us any questions you may have.
We do our best to work with you through any financial situation when it relates to your medical care. Communication with us is critical if you are having difficulty paying your balance.
Our billing department can assist you if you need to make financial arrangements for an existing balance or for an upcoming expense. For payment arrangements or questions, please contact our billing department at (413) 794-8460.
Referring a patient’s account to a collection agency is a rare occurrence in our practice due to the numerous attempts that we make to resolve balances without the need for further action. We are understanding of individual financial situations and we absolutely work with every patient who establishes and maintains an acceptable payment plan.
If you have been notified that your account is in danger of being sent to collections, we urge you to contact us at (413) 794-8460 as soon as possible. Together we can make the necessary arrangements to prevent your account from defaulting.
After we have exhausted all attempts to secure payment or payment arrangements, or if a financial agreement has defaulted, your account may be referred to our collection agency who will correspond with you regarding your balance.
Knowing your insurance's rules can help you plan accordingly.
In Network Insurance Status
We participate with most major insurance plans that cover the Western Massachusetts area and regularly evaluate our contracts with insurance carriers to provide you with the best in-network options. We recommend checking with your insurance carrier regarding in-network providers. (It is common for a phone number to be listed on the back of the insurance card).
Knowing your coverage will help you avoid unanticipated bills and frustration. Some things you should verify include:
Claim processing
Shortly after you receive a service from our practice, we will send a medical claim to your insurance carrier. Once your claim has been processed, we receive an explanation of benefits (EOB) from your carrier that reports the payment made as well as any balance due from you. If your insurance company reports that a patient balance is due and you have not already paid that balance, you will receive notification from our practice regarding the balance due.
It is very important that we are able to submit your claim to your insurance company with accurate demographic information. If the demographic information that is on file with your insurance company is different than the information we have in your medical record, it may cause your claims to be denied resulting in a balance due.
Baystate Ob/Gyn Group, Inc.
354 Birnie Avenue, Suite 202
Springfield, MA 01107
(413) 794-8460
Fax (413) 787-5277
Baystate Ob/Gyn Group, Inc.
We accept Visa, Mastercard, Discover, American Express, check payments, and exact cash. Do not send cash payments through the mail.
Yes. We will ask you to present your insurance card when you check in for your appointments.
Our practice is happy to assist you with self pay arrangements if needed. We may ask you to make appropriate financial arrangements prior to your visit by contacting our billing department at (413) 794-8460.
Please do not ignore your statement. Receiving a statement indicates that there is a patient balance on your account. That balance will remain active until it is paid by you or other action is taken. Ignoring your statement may result in a default status. If you have questions about your statement or think you shouldn’t have received a bill, please call us at (413) 794-8460 to resolve the situation.
Please call our office at (413) 794-8460 to report the new insurance. It is extremely important that you notify us as soon as possible to avoid being financially responsible for the full balance of your visit.
