Billing & Insurance FAQs

What is the contact information for the billing department?

Baystate Ob/Gyn Group, Inc.
354 Birnie Avenue, Suite 202
Springfield, MA 01107
(413) 794-8460

Fax (413) 787-5277

To whom should I write my check?

Baystate Ob/Gyn Group, Inc.

What forms of payment are acceptable?

We accept cash, check, and credit card (Visa, Mastercard, Discover, American Express). We advise that you do not send cash through the mail.

Do I need to bring my insurance card to my appointment?

Yes. We will ask you to present your insurance card when you check in for your appointments.

Can I be seen for an appointment if I don’t have insurance?

Our practice is happy to assist you with any self pay issues.  We may ask you to make appropriate financial arrangements prior to your visit by contacting our Financial Coordinator, Lissette, at (413) 794-2519. 

I received a statement but I didn’t think that I would owe anything…should I ignore the statement?

Please do not ignore your statement. Receiving a statement indicates that there is a patient balance on your account. That balance will remain active until it is paid by you or other action is taken. Ignoring your statement may result in a default status. If you have questions about your statement or think you shouldn’t have received a bill, please call us at (413) 794-8460 to resolve the situation.

I have different insurance coverage for a visit that is being billed to me. What should I do?

Please call our office at (413) 794-8460 to report the new insurance. It is extremely important that you notify us as soon as possible to avoid unnecessary problems with the processing of your claim with your insurance company.